Multichannel Dashboard has provided a downloadable CSV template for broadcast messages feature. This CSV template consists of phone_number, customer_name and variables. The example of the CSV template is shown in the table below
Information:
- phone_number : indicates the telephone number to which the broadcast message will be sent
- customer_name : indicates the name of the telephone number’s owner and used as the chatroom’s name
- variable1, variable2, variable3, variable4 and variable5 : variables that are used and can be adjusted in accordance to the necessities
To edit the CSV Templates, you can watch this tutorial. And please note on the following points:
- Phone_number format must be written according to the country code, for Indonesia, you can use +62 specifically or 08xxx
- The maximum number of variables that can be used is 5 variables
- The maximum number of contacts sent is 1000 phone_number
- File format must be in CSV
If your CSV file format is in accordance with the CSV template provided, the upload will be successful. After a successful upload, you can pass the broadcast message to the intended contacts. The following is the log status for each contact's broadcast message:
- Sending : Message is being sent
- Queue : Message is still in the queue to be sent
- Sent : Message has been sent but not yet received by the intended contact
- Delivered : Message has been successfully sent and received by the intended contact
- Read : Message has been read by the intended contact
- Failed : Message failed to be sent because the destination contact is invalid or does not activate WhatsApp