Omnichannel Dashboard provides a downloadable CSV template for broadcast messages feature. The CSV template will customize the message template you choose.
Information:
- phone_number : indicates the telephone number to which the broadcast message will be sent
- customer_name : indicates the name of the telephone number’s owner and used as the chatroom’s name
- header_variable : contains variable values in the header of the message template, variable values can contain text or media links needed. You must fill in this field if your message template has a header, but if it doesn’t has a header then you can clear this field.
- body_variable : contains variable values on the body of the message template, the maximum variable that can be added is 15 variables. To define variable numbers please add a number in the behind body_variable by format body_variable{ordinal number of variable}. Example :
body_variable1,body_variable2 - button_type : contains button types supported by WhatsApp, namely call to action and quick reply. If you don't have a button then you can empty this field. Button type writing format is use underscore as the linking call_to_action and quick_reply
- button_variable : contains variable values on the button, no maximum variable. If your template does not have a variable then you can clear this field. Format to add variable column is button{ordinal number of button}_variable{ordinal number of variable}. Example :
button1_variable2
Please note the following points:
- Phone_number format must be written according to the country code, for Indonesia, you can use 62
- The maximum number of variables that can be used is 15 variables
- The maximum number of contacts sent is 1000 phone_number
- File format must be in CSV
If your CSV file format is in accordance with the CSV template provided, the upload will be successful. After a successful upload, you can pass the broadcast message to the intended contacts. The following is the log status for each contact's broadcast message:
- Sending : Message is being sent
- Queue : Message is still in the queue to be sent
- Sent : Message has been sent but not yet received by the intended contact
- Delivered : Message has been successfully sent and received by the intended contact
- Read : Message has been read by the intended contact
- Failed : Message failed to be sent because the destination contact is invalid or does not activate WhatsApp