Can Robolabs be integrated with external systems? Yes, now you can use the webhook from Dialogflow. You can see examples of using webhooks in this documentation https://bitbucket.org/qiscus/dialogflow-sample-webhook/src/master/. Related articles Qiscus Solution and Support Ticketing Service How Can My Customers Get Blue Read Receipt When Our Agent Is Replying Their WA Messages? How to upload a Bot Template if it is more than the conditions that have been set in Robolabs? The bot can not respond to conversations from users. What should I do? What Browsers Are Supported by Qiscus Multichannel?