Omnichannel Chat Version 3.28.1 Release

Announcement: July 05, 2024

Hi there! We have some good news! We have made some improvements to the Omnichannel version 3.28.1 Below is the change:

• Support the channelID params in the CDP Custom Activity API.
• Adding custom activity in imported customers.
• Improve the prevention of bot replies and webhooks when the room is served by an agent.
• Fix handover to role by bot.

For further information, feedback, or questions about the changes above, please feel free to contact us at https://support.qiscus.com/.

Best regards,
Product Team