Omnichannel Chat Version 3.16.10 Release

  • Updated

Announce: 28 March 2023


Hi there, Good news! We have made some improvements in Omnichannel version 3.16.10. You can fully experience this version starting March 28, 2023. Below is the list of changes:

  • New WhatsApp Message Template Categories

As WhatsApp will change pricing rates based on conversation categories starting June 1, 2023, Qiscus is also improving the message template category according to the supported templates. Now, you must choose one of three template category options according to the type of message you want to create: Marketing, Utility, or Authentication when creating a new template on the Outbound Message menu. Read more to know the details of the changes.


Other Enhancements:

  • Changes to WhatsApp on-premises webhook payload

Other Bug fixes:

  • Fix blank payment confirmation page after changing/upgrading plan


For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Product Team

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