Multichannel Version 3.10.0 Release

November 26, 2024

Announce: 22 August 2022

Hi there, Good news! We have made some improvements in Multichannel version 3.10.0. You can fully experience this version starting August 22, 2022. Below is the list of changes:

Merge Customer

The same customer often uses several different channels to connect with your business. Therefore, sending messages to all the channels used would be redundant and ineffective in cost. Our new feature, Merge Customer will help you identify and manage customers who are actually the same. Using this feature will effectively reduce broadcast costs as you can send messages only to a customer who uses one of the most active channels.

Other Enhancements:

Update Additional Information triggered by clicking a custom button
Improvement record all webhook WhatsApp
Revert the WhatsApp replies that are forwarded to the webhook bot
Improvement add last payment method
Upgrade WhatsApp Business API to v14.0
Increase WhatsApp Broadcast limit to 10,000 per broadcast
Improvement Select Plan button when AppID is disabled and expires
Handle anomaly webhook WhatsApp
Change full name and email on the invoice to a company name

Other Bug fixes:

Fix Bot automatically enabled after agent joins via auto-assign
Fix different bill amount when using card payment
Fix start chat issues
Fix message log failed when getting timeout error from WhatsApp
Fix refund credit/session balance mechanism
Fix bulk resolve WhatsApp in Inbox
Fix broadcast issue when the free session is minus
Fix scroll up in the chat room reset to the last message when there is a new message

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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