Why can't I Integrate Instagram Account

There are steps that you need to check:

• If your Instagram account is still in a personal state, please upgrade to a business or creator account. You can follow these guides Create Instagram Business Account or Create Instagram Creator Account. Instagram messaging is available for Business or Creator Account with <500k followers, but if you have an account with >500k followers you must switch your account to Instagram Business Account (read more).

• Your Facebook Page is not connected with an Instagram Business/Creator. Please connect to your Facebook Page, you can follow this guide Connect Facebook Page with Instagram Business/Creator.

• Your Facebook Page access still reviewing or not confirmed. Please review/confirm via Facebook Page Settings or Instagram Apps - Edit Profile.

• You are not in an admin role on your Facebook Page. Please make sure you are an admin on your Facebook Page by following this doc.
• Try to reconnect between your Facebook Page and IG account, and also reconnect between your Qiscus Omnichannel and your Facebook Page from the Integration page. 
• Ensure to enable allow access to messages in your IG Business Account (Setting and Privacy > Message and Story Replies > Message Controls)

If you have confirmed these steps have been taken but are still having problems, you can try the following additional method:

• Please check your linked Instagram page is not have a restriction status from Meta. Switch to your page account then go to this link https://www.facebook.com/settings?tab=linked_instagram 

• Remove Qiscus Multichannel App from Business Integration. Switch to your personal account then go to this link https://www.facebook.com/settings?tab=business_tools&ref=settings.

• Reconnect your channel from the Integration page.
  • Click reconnect button from Integration > Instagram channel > Settings
    
  • Login to your personal FB account that is already FB Page Admin
    
  • Click Continue
    
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