Why can't I Integrate Instagram Account

Qiscus Developer
Qiscus Developer
  • Updated

There are steps that you need to check:

  • Your Instagram account is still in a personal state. Please upgrade to a business account or creator you can follow these guides Create Instagram Business Account or Create Instagram Creator Account.

  • Your Facebook Page is not connected with an Instagram Business/Creator. Please connect to your Facebook Page, you can follow this guide Connect Facebook Page with Instagram Business/Creator.

  • Your Facebook Page access still reviewing or not confirmed. Please review/confirm via Facebook Page Settings or Instagram Apps - Edit Profile.

  • You are not in an admin role on your Facebook Page. Please make sure you are an admin on your Facebook Page by following this doc.
  • Try to reconnect between your Facebook Page and IG account, and also reconnect between your Qiscus Omnichannel and your Facebook Page. 
  • Ensure to enable allow access to messages in your IG Business Account

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If you have confirmed these steps have been taken but are still having problems, you can try the following additional method:


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  • Reconnect your channel from the Integration page.

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