Why can't I Integrate Instagram Account

  • Updated

There are steps that you need to check:

  • If your Instagram account is still in a personal state, please upgrade to a business or creator account. You can follow these guides Create Instagram Business Account or Create Instagram Creator Account. Instagram messaging is available for Business or Creator Account with <500k followers, but if you have an account with >500k followers you must switch your account to Instagram Business Account (read more).

  • Your Facebook Page is not connected with an Instagram Business/Creator. Please connect to your Facebook Page, you can follow this guide Connect Facebook Page with Instagram Business/Creator.

  • Your Facebook Page access still reviewing or not confirmed. Please review/confirm via Facebook Page Settings or Instagram Apps - Edit Profile.

  • You are not in an admin role on your Facebook Page. Please make sure you are an admin on your Facebook Page by following this doc.
  • Try to reconnect between your Facebook Page and IG account, and also reconnect between your Qiscus Omnichannel and your Facebook Page from the Integration page. 
  • Ensure to enable allow access to messages in your IG Business Account (Setting and Privacy > Message and Story Replies > Message Controls)

Setting and privacy.png


If you have confirmed these steps have been taken but are still having problems, you can try the following additional method:






  • Reconnect your channel from the Integration page.
    • Click reconnect button from Integration > Instagram channel > Settings
    • Login to your personal FB account that is already FB Page Admin
    • Click Continue


Was this article helpful?



Please sign in to leave a comment.