There are steps that you need to check:
Your Instagram account is still in a personal state. Please upgrade to a business account or creator you can follow these guides Create Instagram Business Account or Create Instagram Creator Account.
Your Facebook Page is not connected with an Instagram Business/Creator. Please connect to your Facebook Page, you can follow this guide Connect Facebook Page with Instagram Business/Creator.
Your Facebook Page access still reviewing or not confirmed. Please review/confirm via Facebook Page Settings or Instagram Apps - Edit Profile.
- You are not in an admin role on your Facebook Page. Please make sure you are an admin on your Facebook Page by following this doc.
- Try to reconnect between your Facebook Page and IG account, and also reconnect between your Qiscus Omnichannel and your Facebook Page.
- Ensure to enable allow access to messages in your IG Business Account
If you have confirmed these steps have been taken but are still having problems, you can try the following additional method:
- Please check your linked Instagram page is not have a restriction status from Meta. Switch to your page account then go to this link https://www.facebook.com/settings?tab=linked_instagram
- Remove Qiscus Multichannel App from Business Integration. Switch to your personal account then go to this link https://www.facebook.com/settings?tab=business_tools&ref=settings.
- Reconnect your channel from the Integration page.
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