What Do These Errors Mean While Setting Up For WhatsApp Business API Embedded Signup?
While trying to sign up for WhatsApp Business API through Qiscus Omnichannel, you may find some issues, for the example:
Here we have a list of the issues that might occur and how to solve them.
Business Manager Account Creation Errors
| Error | Description | Solution |
|---|---|---|
An error occurred while processing this request. Please try again later. | Business account creation could have failed due to various reasons, please contact Support for further assistance. | Use an active Facebook account or contact Support for resolution. |
You have reached the limit for the number of Businesses you can create at this time. | There is a limit to the number of Business Accounts that you can create. | Please use an existing Business Account. |
Your Facebook account is too new to create a business account. Try again in an hour. | New Facebook accounts have to wait for some time to create a Business Manager account. | Use an existing active Facebook account or wait for a few hours before using your new account. The new Facebook account can be actively used during the wait period. |
We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later. | Your Facebook account was flagged because of suspicious behavior. | Use an existing, active Facebook account with no prior issues. |
You're no longer allowed to use Facebook Products to advertise. You can't run ads, manage advertising assets or create new ad or business accounts. | You are unable to create new Business Manager accounts due to previous suspicious behavior. | Use an existing, active Facebook account with no prior issues. |
Your payment account is disabled | Your payment account was disabled due to previous suspicious behavior. | Please contact your Account Manager to activate the service. |
A User Can Only Create One Business User At One Time | You can only create a single Business Account within a given time period. | Use an existing Business Account to onboard. |
The name you chose for your business isn’t valid. Consider using xxx. | Invalid business name. | Add a valid name that matches the name of your business. |
WhatsApp Business Account Creation Errors
| Error | Description | Solution |
|---|---|---|
The user does not have permission to create WhatsApp Business Accounts. | You do not have the Admin level permission needed to create WhatsApp Accounts under the Business Account you selected. | Get Admin access to the Business Account to proceed or select an account you have Admin permissions for. |
Something has gone wrong. You will need to contact support and try again. | This could be because of some intermittent problem on the WhatsApp side. This could also be because the Facebook Business Account was rejected after requesting Business Verification. | If this was due to an intermittent error, you can retry later. If this was because your Facebook Business Account was not verified, try resubmitting for Business Verification, or create a WhatsApp Business Account using a Facebook Business Account that has already been verified. If you were previously rejected for Business Verification, you should have received an email with reasons. As a last resort, you or your BSP can contact Support. |
You can only create two WhatsApp Business Accounts before your Business Verification is complete. You can create additional accounts after you are verified. | You tried to create multiple WhatsApp Business Accounts under an unverified business. | You can start Business Verification for the account by visiting the Business Manager. You will be able to create additional WhatsApp Business Accounts only when Business Verification is complete. |
Phone Setup Errors
| Error | Description | Solution |
|---|---|---|
This phone number already exists in your list of phone numbers. | You are trying to add a phone number that already exists in your WhatsApp Business Account. | Go back into the flow or restart the flow to select the existing phone number. |
This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account. Then, return to this page and re-enter the number. | The phone number was already registered on our platform (i.e., WhatsApp Messenger, WhatsApp Business App, or WhatsApp Business API). | Deregister the number if you want to use it, or register a new number. |
Your verified name violates WhatsApp guidelines. Please edit your verified name and try again. | The name used for the phone number's business profile does not meet our guidelines. | Please reference the Display Name guidelines and try again. |
Something has gone wrong. You will need to contact support and try again. | There was a problem in creating the phone number's Business Profile. | Re-enter the correct Business Profile name according to the guidelines and other details. |
Phone Verification Errors
| Error | Description | Solution |
|---|---|---|
Phone number ownership is already verified. | This phone number has already been verified. | You may continue the setup process |
Your phone number doesn't appear to be valid. Please double-check it, or try again after 5 minutes. | An incorrect phone number was entered, or we do not support numbers of this format. | Make sure the number is operational and verified by a telecom provider. We do not currently support Interactive Voice Response (IVR) numbers. |
You have guessed too many times. | To block spam, the system only allows a limited number of verification attempts. | You have to wait for about 12 hours before retrying. After this waiting period, come back to the flow and select existing accounts and phone numbers to verify again. |
There was an error verifying this phone number. Please try again later. | There was a problem with the verification code. | Please retry again later. |
You have requested your code too many times. | To block spam, the system only allows a limited number of verification tries. | We limit the number of times you can request a code within a certain time frame. Come back to the flow after the specified time and select existing accounts and phone numbers to request a code again. |