How Can My Agent Get Notification in Their Multichannel Mobile App?

If you are using our app in Play Store/appstore, you will need several things to enable notification. 

1. Turn on mobile notification as admin in settings, in Mobile Access segment, enable Push Notification (this is only for android, for iOS please tell us in ticketing)
https://multichannel.qiscus.com/settings#notifications

2. Make sure the agent is assigned to the room. Either by Get Customer, Auto Assign, Assigned by Admin/Another Agent, or by Custom Agent Allocation.

3. For further clarification, an unserved room won't give notification to the Agent, only to the Supervisor/Admin.

4. Make sure the app is live, either opened or in the background.

5. Make sure the app is allowed to have notifications in your mobile device settings.

6. Make sure you already updated your app in our Play Store/App Store to the latest update

After that, messages from customers will appear in your notifications tray in the assigned room.

Sometimes they won't give a sound or vibrate, but will still appear in the tray.