Multichannel Version 2.14 Release

November 26, 2024

Hi there, Good news! We have made some improvements in Multichannel. Below are the list of changes:

Filter User Interface Improvement

In this version there is a change in the user interface of the Filter feature. This is expected to provide clear information to the user. Following are the upgrade points for the filter feature:

Improved user interface when resetting the filter, if you click the Reset button, it will go to the empty state filter page.
Improved user interface when there is an active filter that is if you open the filter feature it will automatically auto expand on the active filter.
Changes to flow on the Apply button ie the default Apply button is disabled. The button will be active when the user has selected the desired filter. When editing filters, the button will be active when the user has made changes to the filter as desired.

Add chat template limitation

The chat template feature is already supported in the Multichannel dashboard. In this version there are additional limitations in creating chat templates by limiting the characters in the template content to a maximum of 4000 characters.

Add channel details when sending data to bot
Add multiple division/role support to bot hand_over_to_role
Add API for enabling/disabling read receipt WhatsApp
Add submit ticket payload with channel type
Add education option in industry field of the register page
Add metadata for multichannel
Add plus sign when checking contact using WhatsApp ID
Add duplicate message checker on WhatsApp webhook
Support webp image extension
Improvement of assignment agent
Sync room after receiving the message and improve logic
Update extras fields for consequent request and set another interval for height event inside welcome message's iframe
Hotfix show mobile access in the left sidebar
Hotfix wording in the notification
Hotfix agent's email in agent list Inbox in Admin dashboard
Hotfix mismatch total payments in IDR on email
Hotfix room_logs not updated when admin assign an agent
Hotfix clear search
Hotfix information for auto-assign in agent management
Hotfix Process agent leftover rooms when promoted to be a supervisor
Hotfix CustomRepo paginate still include soft deleted
Hotfix multiple broadcast only post to SDK once
Hotfix mark_as_read on non-WhatsApp channel
Hotfix remaining count chat template agent
Hotfix reset filter WhatsApp checked
Hotfix command template agent still contain space
Hotfix bug on client broadcast and use sync room name earlier in webhook process
Hotfix reset password double hit API
Hotfix autoresponder message after the broadcast
Hotfix “add division” button not tidy
Hotfix script tag running on welcome message and smoothen the height transition
Hotfix update agent with an email of deleted agent
Hotfix un-downloaded WhatsApp file will send a text message
Fix button analytic in Agent dashboard
Fix USD total rate when upgrading plan from admin
Fix can't set availability to be offline in setting agent management
Fix empty customer ID in WhatsApp after update room

For further information, feedback or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Multichannel Product Team

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