Hi there, Good news! We have made some improvements in Multichannel Android. Below are the list of changes:
Assign Chat Tofeature if you're logged in as Agent
Replace Existing Agentfeature if you're logged in as Admin
Remove Agentfeature if you're logged in as Admin
For further information, feedback or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.
Multichannel Product Team