Multichannel Version 2.9.0 Release

  • Updated

Hi there, Good news! We have made some improvements in Multichannel. Below are the list of changes:

  • Customizing the Multichannel Dashboard UI 

This version allows you to customize the user interface (UI) of the Multichannel dashboard. Customization of the Multichannel dashboard UI includes:

  • Custom Multichannel dashboard theme color
  • Include your company logo
  • Include your company name
  • Custom agent login URL address as you wish

Are you interested in UI customization? Please Contact Us.



  • Multichannel Widget Inside Iframe

In the previous version, the User Interface (UI) on Qiscus Widget was rendered directly on the client page. This allows for CSS conflicts that cause undesirable effects. In this version, Qiscus Widget is developed by rendering Qiscus Widget inside an iframe. With this development, it is expected that CSS from the client will no longer be able to override CSS on Qiscus Widget so that the display of Qiscus Widget will also have no effect if the client has global CSS.

To always get the latest updates on our features, we recommend that you update to the qismo-v3.js version. You can use the code snippet on the Multichannel dashboard Integration dashboard page as follows:

document.addEventListener('DOMContentLoaded', function() {
var s,t; s = document.createElement('script'); s.type = 'text/javascript';
s.src = ''; s.async = true;
s.onload = s.onreadystatechange = function() { new Qismo("App-id"); }
t = document.getElementsByTagName('script')[0]; t.parentNode.insertBefore(s, t);
  • Download raw data of customer’s additional information in Analytics
  • Enhance search for predefined messages
  • Enhance copywriting of upload CSV broadcast
  • Hotfix pagination when searching for agents in agent management
  • Hotfix pagination in broadcast logs
  • Hotfix scroll issue when searching for agents in agent analytic
  • Hotfix customer info not updated
  • Hotfix broken admin avatar in the chat room
  • Fix hand over system message by admin

For further information, feedback or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Multichannel Product Team

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