Why Do I Get "Customer sent sticker,but server unable to download" Message In My WhatsApp Room?

Multichannel needs several permission for several types of messages in WhatsApp channels.

Sometimes agents/admins get warning that multichannel cannot download sticker/other types like image below

Your Whatsapp Business Solution Provider needs to enable auto download for these types, respective to the message you get:

"auto_download": [
"sticker",
"voice",
"video",
"image",
"document",
"audio"
]

You can contact your Whatsapp Business Solution Provider to enable them.

They can set this by following documentation below, in segment application settings:

https://developers.facebook.com/docs/whatsapp/api/settings