About WhatsApp Business API (WABA) Phone Number Migration From Qiscus

Q1: When should I inform Qiscus about my WABA migration plan?
At least 24 hours before the migration is initiated. Please inform your Qiscus Account Manager (AM) in advance so the necessary preparations can be made.

Q2: Is it mandatory to disable 2FA before migrating?
Yes. Two-Factor Authentication (2FA) on the WABA must be disabled before migrating to another BSP.

Q3: What happens if 2FA is not disabled?
The migration process cannot proceed and may be delayed.

You can disable 2FA by following the step-by-step instructions provided in the guide below:
https://support.qiscus.com/hc/en-us/articles/8588582773657-How-to-Turn-Off-2FA-From-Facebook-Business-Manager

The guide explains how to turn off 2FA directly from Facebook Business Manager. Please make sure you have the required access before proceeding to avoid any issues during the process.

If you encounter any difficulties or prefer not to perform the steps on your own, feel free to reach out to us. Our support team will be happy to assist you and help ensure the 2FA deactivation is completed smoothly.