Multichannel Version 3.6.0 Release

  • Updated

Announce: 12 May 2022


Hi there, Good news! We have made some improvements in Multichannel version 3.6.0. You can fully experience this version starting May 12, 2022. Below is the list of changes:

  • Enhance Customer Group

From now on, you can segment your customers based on their interests in a single Customer Groups tab. Add customers into a group manually or filter based on the Customer Properties.




Other enhancement and bug fixes :


  • Fix unable to register the same email for an agent
  • Fix Anomaly Sync when open room ID
  • Fix update documentation link for WhatsApp API
  • Fix a different number of rooms on the list Assign Agent and List of Agent in Analytics
  • Hotfix save data in Customize WhatsApp Profile feature
  • Fix can't scroll down old rooms in supervisor and agent accounts
  • Fix misleading email body for self top-up credit


For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Product Team

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