Multichannel Version 3.4.0 Release

  • Updated

Announce: 15 March 2022


Hi there, Good news! We have made some improvements in Multichannel version 3.4.0. You can fully experience this version starting 15 March 2022. Below is the list of changes :

  • Customize WhatsApp Profile


We see you need to manage WhatsApp Profile for relating campaigns, updated the latest product information, and many more as soon as possible. Now can directly manage your WhatsApp Profile anytime and anywhere without requesting our Support. To learn more regarding the Customize WhatsApp Profile, you can check this documentation.


Other enhancement and bug fixes :


  • Hotfix - The room can be multiple resolved at the same time
  • Enhancement Inbox Tab with Elastic Search
  • Enhancement WhatsApp Broadcast worker
  • Enhancement Agent Mark as Resolve
  • Hotfix - Tag list in the filter by tag not fully displayed
  • Hotfix - Export Conversation doesn't send to email
  • Hotfix - WhatsApp Broadcast direct API hasn't been rendered in the Room
  • Hotfix and improvement about anomaly Issue in Elastic Search
  • Hotfix - Toggle BOT still OFF after Agent Resolve a room
  • Enhancement Sync Room to reduce anomaly issue
  • Support WhatsApp on Cloud API
  • Enhancement New WhatsApp Pricing to adding resend invoice at history self top up credit

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Product Team





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