Multichannel Version 3.2.2 Release

November 26, 2024

Announce: December 31, 2021

Hi there, Good news! We have made some improvements in Multichannel version 3.2.2. You can fully experience this version starting December 31, 2021. Below is the list of changes :

Enhance submit ticket to custom button

We see Submit Ticket feature not only for submitting ticket use cases but also for adding campaigns, seeing the catalog, integrating call system, and many more. We change the name of Submit Ticket feature to Custom Button so that users are more clearer using this feature. To learn more regarding the Custom Button, you can check this documentation.

Other enhancement and bug fixes :

Adding validation email format in email agent registration
Adding validation max 16 Mb in media header template message
Fix hand over to role Instagram channel
Fix disconnect Instagram channel
Fix bulk resolve room
Prevent sending recursive webhook
Fix webhook response from post back message chat button and carousel
Fix mark as read in Qiscus widget bubble chat
Fix incorrect customer’s name on the Inbox page
Fix wrong user when broadcast
Fix mismatched user id in broadcast
Fix status updated broadcast log

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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