Multichannel Version 3.1.0 Release

November 26, 2024

Announce: October 5, 2021

Hi there, Good news! We have made some improvements in Multichannel version 3.1.0. You can fully experience this version starting October 5, 2021. Below is the list of changes :

Customer properties

As contact feature 1.0 has been released, a business is able to identify customers better across conversations by adding customer information to customer properties.

Customer group

A business has customer data that can be used to create more personalized conversational, later on, they can easily categorize the customer based on their needs, for example, new leads, customer loyal, etc.

Broadcast with customer group

A business can follow up or blast with WA broadcast with these customers group / segmented customers.

Info : Broadcast Template Message with customer groups for now is only available for Enterprise

Schedule broadcast

As a business, you can send your broadcast based on your best time with schedule broadcast feature.

Agent can send broadcast

Now agents can send broadcasts. Admin needs to enable permission of outbound message page via agent management settings.

Other enhancement and bug fixes :

Integrate with Robolabs
Integrate with App Center
Fix related to contact 1.0
Fix flow inbox
Hotfix pagination function in Contact Page
Fix read receipt in WhatsApp
Fix bot API
Fix related to subscriptions
Support auto add contact feature in all channels
Enhance empty state in contact details
Enhance contact details button
Allow agent can access and perform broadcast from outbound page
Enhance 3rd party assets from direct URL to local
and other bug fixes

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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