Multichannel Version 3.0.0 Release

Announce: August 12, 2021

Hi there, Good news! We have made some improvements in Multichannel version 3.0.0. You can fully experience this version starting August 12, 2021. Below is the list of changes:

• Enhance Subscriptions Page

Now, in Multichannel Chat you can select a plan by currency according to your needs and also we support automatic payment using virtual account bank transfer. No need to wait for confirmation and send proof of payment. To see more click this link.

• Contact Page

As multichannel conversation platform, your business will interact with customers from multiple channels. The customer's info with their conversation history is very valuable to your business, by using contact feature you can create a more personalized conversational experience and understand your customers better. To see more click this link.

• Online/Offline Customers Indicator

In Multichannel inbox, there is a new indicator of customers' online presence in widget channel. You will know your customers whether they are online or offline hence your agent can have a better context for replying to your customers.

• Enhance Sidebar

We also enhance the sidebar to ease your navigation when it comes more features to come. You can move your pointer over the icons to expand it.

Bug fix:

• Hotfix register API
• Hotfix export API
• Hotfix related to Instagram channel
• Hotfix mark as resolve
• Hotfix double auto responder in Instagram channel
• And some other bugs fix

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team