Multichannel Version 2.23 Release

  • Updated

Announce: April 27, 2021


Hi there, Good news! We have made some improvements in Multichannel version 2.23. You can fully experience this version starting April 27, 2021. Below are the list of changes :

  • Enhance Onboarding WhatsApp Embedded Sign Up

WhatsApp is launching an embedded sign-up experience that lets businesses register for WhatsApp API directly from Qiscus Multichannel. This new capability will streamline the process and reduce the onboarding from days to minutes.

In this version, we improve the onboarding experience when using WhatsApp Embedded Sign Up. So, you got more clear account status after create WhatsApp Embedded channel or requirement before you create WhatsApp Embedded channel.

There are details about Enhance Onboarding WhatsApp Embedded Sign Up.

  1. Requirement Update before you create channel,
    Group 13.png
  2. Highlight information about you need to check email to continue the verification,
    Group 12.png
  3. Adding Channel Auto Responder feature,
    Group 11.png
  4. Sandbox indicator,
    Group 10.png
  5. Verification Status.
    Group 9.png

    Info :
    1. Here YouTube tutorial link for Onboarding WhatsApp Embedded Sign Up.
    2. WhatsApp Sandbox is means “Your channel status is under review. You can only send messages to 10 different phone numbers until requirements are verified by WhatsApp.
  • Enhance Broadcast and 24 Hours template status
  • Some Other Enhancements and bugs fix

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Multichannel Product Team

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