Multichannel Version 1.16.4 Release

  • Updated

Hi there, Good news! We have made some improvements in Multichannel. Below are the list of changes

  • Display all tag in chat room
  • Add unread indicator in browser's tab
  • Play sound notification when there is new unserved customer
  • Add ways to override initial country code for Multichannel Javascript SDK login form
  • Render notes as markdown inside additional info sidebar
  • Add capability to send Facebook webhook to other URL
  • Remove text transformation of notes
  • Remove error popup on get available agent and room tag in inbox
  • Add delay on first interaction to prevent race condition
  • Add Rupiah currency on plans
  • Hotfix customer info not updated after resolved by agent
  • Hotfix argument error when WhatsApp downloading file and refreshing token
  • Hotfix for when room's is resolved the 'is_waiting' and 'is_resolve' room options are not updated in custom channel
  • Hotfix overflowing agent role in bulk transfer modal
  • Hotfix charAt error at confirm transfer page if there's slow internet connection
  • Hotfix WhatsApp location with empty address
  • Hotfix bug on saving file with trailing space
  • Hotfix custom channel can be taken over by all agent

For further information, feedback or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Multichannel Product Team

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