Hi there, Good news! We have made some improvements in Multichannel. Below are the list of changes
- Improve Auto Responder During Office Hour and Auto Responder Outside Office Hour
Previously, Auto Responder During Office Hour means that messages will be sent at the beginning of each conversation during office hour. Now, messages will only be sent once for one conversation room on office hour.
Previously, Auto Responder Outside Office Hour means messages will be sent every time there is a new message from every conversation outside office hour. Now, messages are only sent once at the beginning of each conversation outside office hour.
- Change admin login redirection to integration page if not integrated yet
Previously, after a successful login you will be redirected to the inbox page. Currently, there will be condition check: if all integration is disabled then you will be redirected to the integration page, if there is one or more integration that is activated then you will be redirected to the inbox page.
- Fix error on editing agent email that conflicting with existing email on other agent
- Fix room still appears when resolving from agent which have only 1 customer
For further information, feedbacks or you got questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.
Multichannel Product Team