How to Setup Webhook URL for Mark as Resolve?

When marking a chatroom as resolved, Qiscus Multichannel provides a way to inform any services to update its information based on the resolved room details. One example could be updating a ticket status at CRM which has been integrated to Qiscus Multichannel. 

The way to do that is to hook a URL of the service whenever a room is resolved. You could refer to this document : Set Mark As Resolved Webhook (in the sidebar menu, Settings > Set Mark As Resolved)

Payload structure

Below is a payload structure example that will be sent to the webhook url whenever a room is resolved,

{
 "service": {
 "id": 401xxx,
 "room_id": "2694xxx",
 "is_resolved": true,
 "notes": "some notes here!",
 "first_comment_id": "28181xxx",
 "last_comment_id": 34192xxx,
 "source": "wa"
 },
 "resolved_by": {
 "id": 1482,
 "email": "qiscus_2c503_qismo.demokit@gmail.com",
 "name": "Qiscus Multichannel CS",
 "type": "admin",
 "is_available": false
 },
 "customer": {
 "name": "Delta",
 "avatar": "https://image.flaticon.com/icons/svg/145/145867.svg",
 "user_id": "628122661xxxx"
 }
}

Notes:

The structure payload would be the same for each channel, except for source value and user_id value. Who resolved a room object will respect to user type who resolved the room (i.e. admin or agent).