Thanks for being our loyal customer. We are really appreciated that you have been using our services on serving the best chat feature for your customers.
We would like to inform you that we have made some improvements in our system for you, now our billing system is using prepaid payment method instead of post payment.
- Using prepaid payment method
- Credit Card and Bank Transfer payment methods
- Invoice and payment notifications
- Usage notifications
This changes are affected differently according to your subscription status.
As you already know, our old Billing System was using postpaid payment. So, if you have already subscribed to the plan prior to this change, we will give you a waiver for the last month payment because of the migration process to new Billing System. Your next payment will be available according to your enrolment date. So, our system will give you a notification regarding this matter.
You still get free trial period for one month according to when the App was made. The trial is included in the Starter plan and we will notify you 7 days before the trial period ends.
Should you need additional time for your integration process, please feel free to contact us.
If you are using promotion schema, we will provide additional notes on the system regarding how much discount and when the expiration date will due. Upon the expiration time, your subscription will be automatically changed to the normal plan.
If you upgrade the plan, the registered promotion scheme will also automatically disappear. Please contact us to discuss more about this.
Now we support two payment methods. You can use a Credit Card for automatic payments or use Bank Transfer for semi-automatic payments.