Qismo Version 0.17.0 Release

Hi there, it's a good news for you who have been using Qismo until now. We have come so far with new upgrades here. We have added several features and made some improvements in Qismo. Below are the list of changes.

Agents Role

In this version, we are leveraging agents' capabilities by enabling Admin to add roles for agents. Hence, you can differentiate which agent to have what role(s). By default Qismo already provides a role called General. Of course you can then add any other roles and make it default role whenever you add new agents. By the end of the day, it's up to you to decide how you want to group your agents based on roles you have created.

Handover to specific agent role

As an impact of the first change, you can now specify to which agent's role your bot has to handover its conversation. For example, if for one case your customer wants to talk to a Billing agent, you can enable your bot to do so by specifying that role when calling our API endpoint for handover. The rest will be taken care by system.

Following is the API endpoint your bot have to call to handover to any specific agent's role

Header :

  "Authorization": "secret key"

URL:

[POST] /{appcode}/bot/{roomId}/hand_over_to_role

Params

'role'       => 'required'

role name in lower case

Response

{
    "data": {
        "status": "ok",
        "room_log": {
            "id": 157,
            "app_id": 1,
            "user_id": "1613514882063983",
            "room_id": "1021937",
            "source": "fb",
            "created_at": "2018-08-15 07:07:00",
            "updated_at": "2018-08-20 08:00:51",
            "is_handled_by_bot": false,
            "start_service_comment_id": "5875494",
            "user_avatar_url": "https://d1edrlpyc25xu0.cloudfront.net/oni-bgo2lummmhvzqxbt5/raw/upload/4yxWJ4-j8R/?psid=1613514882063983&height=200&width=200&ext=1536908820&hash=AeSfKm_oNpQvK9ph",
            "name": "Aji Tirta",
            "has_no_message": false,
            "extras": null
        }
    }
}

Agent Profile Management

Agents can now manage their account profile with ease, such as Name, Avatar, and Password.

Search Chatlist

Another feature we added in this version is a search feature. You can now search chat list or messages you think you need to retrieve.

CTA Button Customisation

As we rolled out widget builder in the previous release, there was one thing we left in the builder, which is call to action button customisation. Now, you can customise widget button based on your preference, whether it has to have text only button, text with icon, or just icon.

Some Other Enhancements and bugs fixing

• Agents can now set their online status by simply toggle on/off in the chat list sidebar
• Agent availability status is now denoted by a green dot for online and grey dot for offline
• Show agent role information in available agents to add to or assign to list
• Group widget builder menu into several sections to be more organised
• Fixed unread room is not shown in the notification center
• Fixed postback button is not working in Facebook, Line, and Telegram channels

For further information, feedbacks or you got a questions about the changes above, please feel free to drop us some feedbacks at contact.us@qiscus.com.

Best regards,
Qismo Product Team