Omnichannel Chat Version 3.27.0 Release

Announcement: March 7, 2024

Hi there, Good news! We have made some improvements in Omnichannel version 3.27.0. You can fully experience this version starting March 7, 2024. Below is the list of changes:

• Customer Data Platform Custom/External Activity

A standout feature of our Customer Data Platform (CDP) is the ability to incorporate external activities from third-party apps or external Qiscus sources. This functionality allows businesses to gain a more comprehensive understanding of their customers by aggregating additional data points into the customer profile. Learn more

Other Enhancements:

• Improve CDP Add-ons list in App Center
• Prevent Agent and SPV using secret-key
• Handle error response from stripe
• Improve the UX of resolving a room
• Improve UX of get customer (Agent)
• Draft Message in Inbox
• WhatsApp Business Reply
• Inactive browser tab flow

Other Bug fixes:

• Handle WhatsApp pricing for North America
• Fix iframe size for embedded iframe
• Fix mutation WhatsApp Credit
• Fix Replied column in Broadcast Logs analytics

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team