Omnichannel Chat Version 3.25.0 Release

November 26, 2024

Announcement: December 7, 2023

Hi there, Good news! We have made some improvements in Omnichannel version 3.25.0. You can fully experience this version starting December 7, 2023. Below is the list of changes:

Customer Data Platform

Customer data plays a central role in modern business operations. With customer data, you can create personalized experiences, improve marketing strategies, make informed business decisions, and stay competitive in today's data-driven business landscape. Qiscus Customer Data Platform (CDP) will help you get a 360-degree view of customer data to create powerful personalization. The Qiscus system will collect customer data from various sources such as inbound messages from ads, purchase history from Qiscus Chat n Shop, Qiscus CSAT, Qticketing, QCRM, and other external events.

Other Enhancements:

Improvement to broadcast log
Adding company details to the PDF invoice
Improvement to webhook forward template status
Improvement to the customer block handle are not forwarded to the webhook forwarder
Improvement to auto customer block by keywords
Improvement to handle WA media cache
Adding bank account in subscription invoice
Improvement company name in invoice PDF

Other Bug fixes:

Fix room not auto scroll when receiving new chat from a customer
Fix messages from customers not being visible and covered by the start chat button when the text field feature on the superadmin dashboard is hidden
Fix the bubble chat issue on the Qiscus Omnichannel Widget channel
Fix the missing auto responder setting on WhatsApp channel
Fix resolved chat rooms not included in the resolved list
Fix anomaly resolved room
Fix channel autoresponder UI issue
Fix race condition Instagram double room issue
Fix anomaly broadcast language data
Fix double credit invoice
Fix create invoice issue

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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