Omnichannel Chat Version 3.25.0 Release

Announcement: December 7, 2023

Hi there, Good news! We have made some improvements in Omnichannel version 3.25.0. You can fully experience this version starting December 7, 2023. Below is the list of changes:

• Customer Data Platform

Customer data plays a central role in modern business operations. With customer data, you can create personalized experiences, improve marketing strategies, make informed business decisions, and stay competitive in today's data-driven business landscape. Qiscus Customer Data Platform (CDP) will help you get a 360-degree view of customer data to create powerful personalization. The Qiscus system will collect customer data from various sources such as inbound messages from ads, purchase history from Qiscus Chat n Shop, Qiscus CSAT, Qticketing, QCRM, and other external events.

Other Enhancements:

• Improvement to broadcast log
• Adding company details to the PDF invoice
• Improvement to webhook forward template status
• Improvement to the customer block handle are not forwarded to the webhook forwarder
• Improvement to auto customer block by keywords
• Improvement to handle WA media cache
• Adding bank account in subscription invoice
• Improvement company name in invoice PDF

Other Bug fixes:

• Fix room not auto scroll when receiving new chat from a customer
• Fix messages from customers not being visible and covered by the start chat button when the text field feature on the superadmin dashboard is hidden
• Fix the bubble chat issue on the Qiscus Omnichannel Widget channel
• Fix the missing auto responder setting on WhatsApp channel
• Fix resolved chat rooms not included in the resolved list
• Fix anomaly resolved room
• Fix channel autoresponder UI issue
• Fix race condition Instagram double room issue
• Fix anomaly broadcast language data
• Fix double credit invoice
• Fix create invoice issue

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team