Omnichannel Chat Version 3.24.0 Release

November 26, 2024

Announcement: September 13, 2023

Hi there, Good news! We have made some improvements in Omnichannel version 3.24.0. You can fully experience this version starting September 13, 2023. Below is the list of changes:

Optimize Broadcast Price

Broadcast messages play a crucial role in enabling businesses to establish a wide-reaching connection with their audience. However, WhatsApp's new pricing model may impact your business strategy. To address this challenge, Qiscus has introduced the innovative Optimize Broadcast Price feature that allows you to optimize your credit usage when sending WhatsApp broadcasts to your valued customers. You'll be able to learn more about this feature here.

Other Enhancements:

Improve copywriting when disconnecting a channel
Improvements to the Superadmin Activity log
Improve API for rate limit get broadcast jobs
Additional WABA per AppId
Improvements to broadcast logs
Improvements to the broadcast list on the outbound page specifically for agents
Improve security in Qiscus Widget
Add Mandiri Virtual Account (VA) to Self Top Up

Other Bug fixes:

Fix minus credit using hsm24
Fix only headers appear when sending broadcasts
Fix broadcast messages not appearing in the chat room
Fix failed to slide carousel in Qiscus Widget
Fix anomaly for empty chat rooms
Fix add agent button does not appear in chat rooms
Fix the delay on messages sent to the Qiscus Omnichannel Chat
Fix API for Agent Assignment
Hide estimation pop-up when plan feature status is hide
Fix system event session does not appear
Fix the error in the Qiscus Widget because the uploaded file has a large size and resolution
Fix customer name does not change after editing
Fix broadcast does not appear in the inbox after the customer replies with Reaction Messages
Fixed the channel name on the Chat & Customer info page changing to another channel
Fix customer properties reset when a customer sends chat again
Fix chat rooms that have been assigned to agents remain in the unserved tab

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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