Omnichannel Chat Version 3.24.0 Release

  • Updated

Announcement: September 13, 2023


Hi there, Good news! We have made some improvements in Omnichannel version 3.24.0. You can fully experience this version starting September 13, 2023. Below is the list of changes:

  • Optimize Broadcast Price

Broadcast messages play a crucial role in enabling businesses to establish a wide-reaching connection with their audience. However, WhatsApp's new pricing model may impact your business strategy. To address this challenge, Qiscus has introduced the innovative Optimize Broadcast Price feature that allows you to optimize your credit usage when sending WhatsApp broadcasts to your valued customers. You'll be able to learn more about this feature here.


Other Enhancements:

  • Improve copywriting when disconnecting a channel
  • Improvements to the Superadmin Activity log
  • Improve API for rate limit get broadcast jobs
  • Additional WABA per AppId
  • Improvements to broadcast logs
  • Improvements to the broadcast list on the outbound page specifically for agents
  • Improve security in Qiscus Widget
  • Add Mandiri Virtual Account (VA) to Self Top Up

Other Bug fixes:

  • Fix minus credit using hsm24
  • Fix only headers appear when sending broadcasts
  • Fix broadcast messages not appearing in the chat room
  • Fix failed to slide carousel in Qiscus Widget
  • Fix anomaly for empty chat rooms
  • Fix add agent button does not appear in chat rooms
  • Fix the delay on messages sent to the Qiscus Omnichannel Chat
  • Fix API for Agent Assignment
  • Hide estimation pop-up when plan feature status is hide
  • Fix system event session does not appear
  • Fix the error in the Qiscus Widget because the uploaded file has a large size and resolution
  • Fix customer name does not change after editing
  • Fix broadcast does not appear in the inbox after the customer replies with Reaction Messages
  • Fixed the channel name on the Chat & Customer info page changing to another channel
  • Fix customer properties reset when a customer sends chat again
  • Fix chat rooms that have been assigned to agents remain in the unserved tab


For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Product Team

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