Omnichannel Chat Version 3.17.0 Release

  • Updated

Announcement: April 5, 2023


Hi there, Good news! We have made some improvements in Omnichannel version 3.17.0. You can fully experience this version starting April 5, 2023. Below is the list of changes:

  • WhatsApp Message Template Category Validation

Meta will be validating message template categories from April 1st to May 15th. Message templates will be updated to the new categories: marketing, utility, or authentication. As a result, the message template category may be changed if it does not match Meta's preferences. In line with these changes, you will see an alert in the category section on the Qiscus dashboard. You can either approve the changes to the template category or submit an appeal through our support team. Learn more about WhatsApp message template category validation here.


For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at

Best regards,
Product Team

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