Omnichannel Chat Version 3.15.12 Release

Announce: 21 December 2022

Hi there, Good news! We have made some improvements in Omnichannel version 3.15.12. You can fully experience this version starting December 21, 2022. Below is the list of changes:

• Handover bot to agent in certain chat rooms

Sometimes, bot may fail to meet customers' expectations for their inquiries. Therefore, Qiscus Omnichannel Chat provides a feature to help customer services (agents) to collaborate to handle unanswered questions by bot, we call it Handover. When you use the API we provide, a pop-up about Handover Request will appear on all roles (admin, supervisor, and agent) Inbox pages if one of the chat rooms is opened. Check this documentation for more details about Bot Human collaboration.

Other Enhancements:

• Information pop-up regarding the integration of a new WhatsApp Business Account

Other Bug fixes:

• Fix the incorrect number of unserved chat rooms on the supervisor account
• Fix shows free session information, credit, and estimated costs when the self top-up feature on the superadmin page is hidden/disabled
• Fix supervisor doesn't get handover request pop up
• Fix the Outbound button that appears in the Custom Analytics
• Fix empty list in Custom Analytics
• Fix issue of agent's reply to a customer but sent to another customer
• Fix broadcast status delivered but doesn't appear in chat room
• Fix new session webhook in Instagram story reply
• Fix certain character changes in messages
• Loading issue on the search message page
• Fix protocol String.Chars is not implemented

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team