Omnichannel Chat Version 3.13.0 Release

November 26, 2024

Announce: 4 October 2022

Hi there, Good news! We have made some improvements in Omnichannel Chat version 3.13.0. You can fully experience this version starting 4 October , 2022. Below is the list of changes:

Agent Leave Room

When multiple agents click the Get Customer button at the same time, they may join in the same chat room. Since one chat room ideally should only be handled by one agent, the rest should be removed from the chat room. Previously, only Admin or supervisor had the authority to remove agents from a chat room. But now, Qiscus has a Leave Room feature where agents can leave from a chat room by themselves.

Other Enhancements:

Enhancement Telegram Redownload button
Enhancement Reconnect Instagram button
Equalize behavior of client broadcast API with Send Broadcast CSV
Rename "Qiscus Multichannel” to “Qiscus Omnichannel Chat” on the website
Use Elastic Search to count current services search_by_division
Update customer last message timestamp for WhatsApp catalog message type

Other Bug fixes:

Fix search message in Qiscus Omnichannel Chat
Fix failed to send chat history to customer email from widget channel
Fix error response when sending message via WhatsApp direct API with incomplete secret key
Fix user can send template from other appID
Fix error when signing up for Qiscus Omnichannel Chat using the same email registered in the SDK
Fix forward URL remains false when the WhatsApp channel is changed from disable to enable
Fix banner info for successful subscription
Fix Elastic Search sorting agent by division
Fix customer count anomaly

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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