Omnichannel Chat Version 3.12.0 Release

November 26, 2024

Announce: 8 September 2022

Hi there, Good news! We have made some improvements in Omnichannel Chat version 3.12.0. You can fully experience this version starting September 8, 2022. Below is the list of changes:

Qiscus Omnichannel Widget
App Center Widget beta

As part of rebranding from Qiscus Multichannel to Qiscus Omnichannel Chat, we release Qiscus Omnichannel Widget feature where you can have more touch points by adding various channels as live chat options. To meet your business needs, you can add up to 6 different channels in Qiscus Omnichannel Widget.

Other Enhancements:

Improvement concurrency webhook WhatsApp
Automatically add email address as customer data when adding customer to Customer page
Improvement handling minus free session

Other Bug fixes:

Fix failed to save notes when resolving a chat room
Fix anomaly in the last customer timestamp due to Elastic Search Upgrade
Fix the root cause of free session being minus
Fix anomaly Contact ID null and improvement to not updating a resolved room

For further information, feedback, or questions about the changes above, please feel free to drop us some feedback at https://support.qiscus.com/.

Best regards,
Product Team

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