Qiscus Multichannel support any custom channel of communications that provide API as well as trigger (webhook) to be integrated into Qiscus Multichannel. Twitter Direct Message is one of possible channel that can be integrated into Qiscus Multichannel as well. We already have blog post related about this possibility written here : https://blogs.qiscus.com/2019/12/10/integrating-twitter-direct-message-qiscus-multichannel/
For more detail regarding this integrations, you can contact us and we will be very happy to help!
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